I called Northwest Heating and Cooling because my furnace had all of the sudden stopped running. I was worried that something major was wrong and that it would be expensive to fix. I had watched several videos and read up on what I thought was wrong with my furnace prior to calling, and hadn’t been able to resolve the issue. I had a general idea of what was wrong, and with the warning code from the furnace I figured I was on the right track, but didn’t know where to turn.

I called in, left a message and heard back from Jerrywithin a few hours. He was courteous and incredibly helpful! He was completely willing to give me a few pointers to try before having to pay for a visit from him. He was spot on in his diagnosis! His free advice and willingness to help went a long way and saved me time and money!