I purchased a mini ductless heat pump online to save the huge mark-up the HVAC companies charge. Since I only needed the installation (plus all the associated installation parts), despite the slow economy most all the local HVAC companies refused to install it (including Jacobs that had installed my $15,000 gas furnace/ac system a few years ago). I found this company by chance from another website’s reviews, but nothing was written up on Angie’s List.

I found out the reason is this guy does primarily industrial/commercial installations and repairs. He is the one the big companies around Oregon call when they need HVAC work. He is a one man operation and has a pretty busy schedule. However he is one of the nicest people you will meet, as honest as they get, and is certainly willing to help out residential customers. He was more than happy to install my ductless system, and the job was perfect. Since he works on such a wide range range of commercial equipment, my project was pretty easy for him. I think he is probably a mechanical genius or at least very gifted with that kind of stuff. He did say he would like to do more residential jobs including routine service calls, and would do the yearly tune-ups for my furnace and ac unit (Jacobs refusal cost them my business). He is even coming back next week to work on my gas kitchen range! This is the type of guy you wish all contractors were like, but could never find.

The mini ductless systems are very popular globally, and in the last few years have started becoming more popular in the US. These HVAC companies that refuse business because customers are trying to save money by purchasing online are shooting themselves in the foot. The internet is here to stay, so get over it.